PUBLIC BETA
Customer service and marketing go better together
With Klaviyo Service, we’ve unified support and marketing in a single AI-powered platform. Now it’s easier than ever to turn your customer data into personalised, automated experiences that delight across every interaction.
Currently in beta* and available for Shopify brands.
Everything you need to deliver the experience your customers expect
All-in-one Customer Hub
Give your customers a single personalised signed-in experience for your online store—to manage orders, get help, and find products they’ll love. (Currently in beta*)
24/7 support with AI Service Agent
Help shoppers pick the right product, get quick answers, and solve problems—automatically. All powered by your data and built right into Customer Hub.
Real-time support with Unified Inbox
NEW! Empower your team with a single view of your customers across channels—including SMS, web chat, and email (new!). More channels coming soon.
More powerful experiences with unified data
With the Klaviyo Data Platform, you can use all your service and marketing data to create even more personalised experiences.
Introducing Customer Hub, your customer’s happy place
Make shopping with your brand simple and hassle-free with a single location inside your storefront that provides your customers the help and personalised experience they crave.
- Empower your customers to easily track their orders, manage subscriptions, and start a return all on their own.
- Drive sales with a customer’s browsing history and wishlists right at their fingertips.
- Increase order values by recommending personalised products and deals at the right time.
- Help customers get what they need, fast. The AI Service Agent in Customer Hub answers questions, solves issues, and loops in a live agent when needed.
See how the Customer Hub delivers
Support made simple with AI Service Agent
Think of Klaviyo’s AI Service Agent as your ecommerce assistant. It learns from your products, policies, and customer data to help shoppers find what they need, get support fast, and come back for more—all without adding to your team’s workload.
- Answer questions and recommend the right products instantly with an AI Agent built into Customer Hub. (And soon, it will be available on SMS and WhatsApp.)
- Help shoppers make decisions faster by surfacing FAQs right on your site—before they bounce or abandon their cart.
- Lighten the load on your support team with automated help that sounds like your brand, not a bot.
- When AI Service Agent can’t help, it knows exactly when to bring in a live agent.
Easily manage customer relationships with Unified Inbox
Support doesn’t just solve problems—it builds loyalty, drives sales, and fuels the whole customer journey. With real-time, connected data, you can turn every conversation into a growth opportunity.
- Keep every conversation in one place—web chat, SMS, and now email—all in a single inbox with the full customer story.
- Give your team the context they need, right when they need it: order history, marketing activity, past messages, and more.
- Let AI Agent handle the routine questions and empower your team to focus on more complex, high-impact interactions.
- Coming soon: Use support data to pause campaigns at the right moment and trigger win-back flows when satisfaction dips.
“We’re already seeing potential for Customer Hub to be the future of shopping, which is a very curated one-to-one experience rather than traditional e-comm.”
Aman Advani, co-founder and CEO at Ministry of Supply
Marketing + Service for the ultimate customer experience
When all your marketing and service is powered by the Klaviyo Data Platform, you always have real-time customer data and insights to make every touchpoint even more personalised—strengthening relationships and driving more revenue.
- Use your Customer Hub data for deeper personalisation. It’s automatically consolidated in your customer profiles, so you can deliver more personalised marketing experiences.
- Drive higher average order value and incremental revenue with personalised experiences—and watch those numbers with real-time dashboards in the Customer Hub.
- Easily integrate with the platforms you already know and love—for everything from returns and OMS to subscriptions and loyalty—to ensure seamless support.
- Coming soon: AI that gets smarter with every customer interaction—using your Klaviyo data to continuously improve responses, recommendations, and results.
Explore the rest of the B2C CRM
Klaviyo Service FAQ
The Klaviyo Customer Hub beta is currently only available to brands on Shopify, serving English language customers. We have plans to expand support for other platforms and languages in the future.
*Features and functionalities tagged as Beta or Limited Beta are subject to change at Klaviyo’s sole discretion and must not be relied upon by customers to make purchase decisions.