Reply to reviews faster with AI

2 min read

11 July 2024

While product reviews themselves are critical for building trust and driving sales, so are your responses to them. 89% of consumers read businesses’ responses to reviews. And, replying to reviews quickly is equally important – it can help reduce customer churn by 15%. Plus, businesses that respond to customer reviews are viewed as 1.7x more trustworthy.

We’re thrilled to announce that you can now use AI to create personalised review replies with the click of a button. When any new review comes in, Klaviyo’s AI will automatically generate a series of replies – saving you time and helping you respond to customers faster.

Save time replying to reviewers with AI

To get started with AI review replies, head to the Reviews tab. Here, you’ll see your Pending Activity – this includes all reviews that require moderation or a response. When you’re ready to respond to a particular review, click the Draft reply with AI button. We use context from the customer’s review and their specific feedback to craft an appropriate, personalised response. In a few seconds, Klaviyo will give you a series of replies to choose from.

Note: No response is published without your consent. You retain full control over what is shared with customers – you can edit or replace the AI-generated response to align with your brand voice.

Learn more

We’re excited to bring more AI features to the Klaviyo platform that help you save time and collect more quality reviews. Below, check out some additional resources for Klaviyo reviews.

Jessica Schanzer

Product Marketing Lead

Jessica is a product marketing lead at Klaviyo, focused on helping customers succeed with AI. She’s located in Austin, Texas and has spent the last 5 years in ecommerce. In her free time, Jessica can be found rock climbing, training for her next medieval LARP event, or spoiling her lizard Charlie.