The AI customer service agent built for B2C
Great customer experiences come from more than fast replies. They come from actually knowing the customer. Customer Agent does both.
Deliver seamless customer experiences from day one
With Customer Agent, every interaction is smarter, more personalised, and more valuable—because your agent has the complete customer picture, not just a single conversation.
Built for B2C, out of the box
Pre-built skills for the most-asked retail questions, including returns, loyalty, subscriptions, where is my order (WISMO), and more.
Starts with the full customer view
Provide relevant, personalised service from the first message with purchase history, loyalty status, browsing behaviour, and more.
Works across every channel
Email, text, chat, WhatsApp: Configure once and deliver the same personalised experience on every channel your customers use.
Trust and reliability, built in
No black boxes. Full audit trails, built-in simulations, and guardrails keep your agent on-brand and on-policy, every time.
Resolve high-volume tickets, drive sales
Customer Agent comes with pre-built retail skills, covering the questions your team fields a hundred times a day, while finding revenue opportunities that generic AI misses entirely.
Pre-built for retail, live on day one
WISMO, returns, loyalty, subscriptions, product questions, order editing, and more. All ready to deploy. No long setup. No engineers.
Revenue-generating, not just resolving
Proactively recommend products, apply promotions, and capture upsell moments during support, turning every service conversation into a revenue-generating moment.
Customisable for anything unique to your brand
Coming Soon If it doesn't come out of the box, you can build it—in plain language, no dev needed. You decide what tools it calls, what it says, and when it escalates.
Everything your customers ask. Handled automatically.
Out of the box, on day one—no training, no configuration, no engineers.
Resolve every WISMO inquiry
Real-time order status and shipping updates, handled before they become a ticket.
Answer any FAQ instantly
Policies, delivery windows, size guides, answered from your support content at any volume.
Handle all subscription changes
Pause, skip, modify, or cancel via Recharge or Skio. No human required.
Edit orders before they ship
Update addresses, cancel, or modify items before fulfillment. No ticket, no wait.
Surface loyalty rewards
Points balances, tier status, and redemption options surfaced in every conversation.
Recommend the right product
Personalised suggestions based on catalog data, purchase history, and real-time context.
Apply promotions in real time
Fetch and apply promo codes based on customer history. Personalised, not generic.
Manage returns end-to-end
Initiates the return, generates the label, tracks progress through Loop, Narvar, AfterShip, and more.
Hand off when it matters
Detects complex situations and routes to a human with full conversation context. No customer starts over.
Back-in-stock alerts
Opt customers into restock notifications and turn missed purchases into future revenue.
COMING SOON
Profile enrichment
Conversationally collect customer info to personalise future offers and campaigns.
COMING SOON
Proactive engagement
Reach out before customers do with post-purchase check-ins, reorder reminders, and more.
COMING SOON
One agent. Every channel. Consistent every time.
Customer Agent delivers the same on-brand, personalised experience across email, SMS, chat, WhatsApp, and social (coming soon).
Configure once, deploy everywhere
One setup. Consistent responses across every channel. No duplicating work, no managing separate agents per touchpoint.
Plugs into your whole commerce stack
Pre-built integrations with Shopify, Recharge, Yotpo, Ordergroove, Skio, Smile.io, and more, to easily connect with the data your team already relies on.
Seamless handoff to any helpdesk
When a human is needed, escalation goes straight to Klaviyo Helpdesk or existing third-party helpdesk— with the full conversation context preserved.
Configure it. Simulate it. Audit it. Deploy it.
Customer Agent gives you the visibility and control to verify every behavior, catch failures before they reach customers, and demonstrate reliability to your team.
You set the rules. Not us.
Configure how each skill behaves, what triggers an escalation, and how your agent represents your brand. Full control, in plain language. No engineers required.
Complete visibility, zero guesswork
Full audit trails across every action, change, and conversation. Prove agent reliability, demonstrate compliance, and build confidence at every level.
Your brand voice, not a generic AI voice
Define your agent's tone, persona, and communication style—how formal, how warm, how concise. Set guardrails that keep every response on-brand and on-policy.
Know how it will perform before it goes live
Coming Soon Run always-on simulations across conversations and edge cases. Catch failures before customers encounter them and fix them before you go live.
“Klaviyo has always prioritised customer activity. It makes perfect sense that they'd be able to take that data and help marketers and service teams make smarter choices on how to help their customers.”
Emeric Harney, Director of marketing at Harney & Sons
With marketing and service on one platform, every interaction makes the next one better
Every other service tool is built for service alone. Klaviyo is where your marketing data already lives — and when service runs on that same data, every interaction gets smarter.
It's not just a better agent. It's better data, powering a better agent, compounding with every conversation.
Trusted by brands worldwide
Customer Agent FAQ
Customer Agent is an AI-powered autonomous service agent built on the Klaviyo CRM. It resolves support conversations, drives revenue through personalised recommendations, and enriches your customer profile — with 65% of questions resolved without a human agent involved.