How much does reviews cost?

Klaviyo reviews is an add-on product billed monthly based on monthly orders. Plans start at $25 USD a month and scale with your order volume, so you only pay for what you need at any point in your growth journey. When you run out of orders, further requests are paused for that billing cycle.

What ecommerce platforms are supported?

Klaviyo Reviews is available to all Shopify, Shopify Plus, and WooCommerce merchants worldwide. Additional ecommerce platforms will be supported in the future.

Can I sign up for reviews without using Klaviyo email?

To use Klaviyo reviews, you must be a Klaviyo email customer.

Klaviyo reviews

Built-in product reviews that make everything smarter

Q: How can I get started with reviews?

First, install the Klaviyo reviews app for Shopify . Then, you can add the reviews widgets to your store, customise flows in Klaviyo, and start collecting reviews.

Available for Shopify and WooCommerce

Create seamless, connected marketing experiences with your reviews data

Smart interactions

Use reviews data to segment customers and personalise messages.

Timely requests

Trigger review requests based on actual delivery date.
(Shopify only)

Effortless design

Use all your brand assets already in Klaviyo.

Powerful experiences

Display reviews across customer touchpoints to increase conversion.

Collect more reviews and profile data

Send review requests automatically
Use pre-built flows to send emails or texts when customers are eligible to leave a review.

Enrich your customer profile data
Capture physical attributes and personal preferences with custom review questions. Then, use that data for powerful segmentation and message personalisation.

Automatic review follow-ups
5 stars? Thank them for their time. Maybe throw in a promo code. 3 or less? Automatically create a support ticket to help make it right.

Showcase reviews and Q&A to boost sales

Design on-brand experiences
Showcase reviews on your website with flexible widgets, or use custom CSS for max control over how they appear.

Sync reviews to Google Shopping
Reach customers as they’re shopping on Google and drive more traffic to your site.

Verified reviews
That little checkmark goes a long way in building trust. Klaviyo applies it after confirming a review is legit.

Q&A to boost shopper confidence
Customers can ask questions about your products, while browsing questions and answers from others.

Get more value from reviews, faster

AI-powered headlines and replies
Encourage customers to submit their review faster with AI-suggested headlines. Use AI to quickly draft replies to reviews, automatically written in your brand’s tone and voice.

Review analytics
Response rates, total reviews, rating trends—monitor it all within Klaviyo. Advanced funnel tracking reveals the time between a customer viewing a review and adding that product to their cart.

Import your existing reviews
Bring your full review history with you to Klaviyo—it’s as easy as uploading a CSV file.

Compass Coffee saw a 70.5% increase in reviews with Klaviyo

With our previous platform, there was no customisation, really. You get the out-of-the-box review request flows, but you can’t set all the rules, filters, and triggers you can with Klaviyo.”

Joel Shetterly, CMO, Compass Coffee

Read Compass Coffee's story

Reviews pricing

Plans start at $25 USD a month and scale with your order volume

When you run out of orders, further review requests are paused for that billing cycle.

$25 USD: 250 max monthly orders
$90 USD: 1,000 max monthly orders
$175 USD: 2,000 max monthly orders
$300 USD: 3,500 max monthly orders
$500 USD: 10,000 max monthly orders

Larger plans are available – please contact sales at sales@klaviyo.com. Learn more in our FAQs below.

Frequently asked questions about reviews

First, install the Klaviyo reviews app for Shopify. Then, you can add the reviews widgets to your store, customise flows in Klaviyo, and start collecting reviews.

Learn more about getting started with reviews